Terms and Conditions

DEFINITIONS 

In these Booking Conditions: “Booking” means a Booking for a Property. “Booking Conditions” means the terms and conditions of these Booking conditions, including the general notes. “Booking Form” means the Booking form supplied on the Website. “Contract” means the Contract between You and the Owner. “Data Protection Legislation” means the Data Protection Act 2018. “Owner” means the Owner of the Property and “we” and “our” relate to the Owner. “Rental Fee” means the total fee for the Selected Property as set out on the Website or as otherwise agreed in writing including rental, heating, electricity, use of bed linen/towels, “Rental Period” means the period of time for which You wish to rent the Selected Property as stated in the Booking Form or other written confirmation of the Booking from You.  “You” and “Hirer” means the person who makes a Booking and occupies the Property for the Rental Period.

HIRER 

The Hirer is the person named on the Booking form, and he/she is responsible for the obligations and conditions of hire. The Hirer shall not pass the Booking to another party and shall be in residence at the Property during the whole time of the Rental Period. The Hirer must notify the owner of any changes to the number of people staying at the Property in writing before the Booking starts, this must not exceed the maximum number allowed to stay at the Property.  The Hirer must be aged 21 years or over when the Booking is made.

BOOKING AND CONFIRMATION 

 We will issue a Booking confirmation to You once You have successfully completed our online booking process, and in all cases all money due at the time of Booking has been received and the funds have cleared. You should check the confirmation form carefully and notify us immediately in case of any discrepancy or mistake. Once a Confirmation of Booking has been issued the Hirer is responsible for the total Rental Fee for the Property shown on the Confirmation of Booking.  Payments can be made via bank transfer or cheque or Credit/Debit card. There is no charge for payments made by credit card, debit card, cheque or bank transfer. We do not accept American Express or Business Credit/Debit Cards .  Bookings made through the online Booking system are provisional until confirmed by email

DAMAGE/BREAKAGES

In the unlikely even of any damage or breakages occurring the Hirer should notify the Owner of the damage / breakages. The Hire will be liable for cost of replacing or repairing any damage caused to the property or breakages to any items contained in the property. The Hirer also gives the Owner permission to charge the same card used to make the original booking if no other form of payment is given.

CANCELLATION

Any cancellation made by the Hirer for whatever reason should be made by email  . Upon receipt of the notice of cancellation, we will look to re-let the Property for the booked period.  If the bungalow is successfully  re-let , we shall refund the original booking payment. If we are unable to re-let the Property, then the Hirer is deemed liable for the total rental price of the Property shown on the Confirmation of Booking.  The Contract of Hire is made on the understanding that the Property and its facilities advertised are available for the dates stated. In the unlikely event that the Property is not available through events arising outside the control of the Owner, then the Owner may be forced to cancel the Booking and the Hirer will be advised as early as possible. Where possible the Hirer will be offered alternative dates at the Property at a reduced rate or entitle the Hirer to a refund of all monies paid. The Hirer will not as a result have any further claims against the Owner

ALTERATIONS TO BOOKINGS

 Rarely, for reasons beyond our control if we need to cancel or alter arrangements made for the Hirer; in this event we will contact You as soon as possible and offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid. 

PERIOD OF HIRE 

Rentals commence, unless otherwise stated on the Booking form, at 4pm on day of arrival and terminate at 10.00 am on day of departure.  Please do not arrive early, unless previously arranged, as time is needed to clean the Property between lets.  Special arrival & departure times agreed will be confirmed by email. Please leave the rental property how You found it, locked and the key returned to the key safe

COMPLAINTS PROCEDURE 

In the unlikely event of a problem, all complaints must be received before the end of the holiday rental to enable any issues to be resolved. Please note that no correspondence can be entered into concerning complaints made upon departure or after your return home.

HOLIDAY INSURANCE

 It is recommend that the Hirer arrange holiday insurance to include cover for cancellation and the Hirer’s personal Property.

USE OF PROPERTY

 The Property will be used for personal and domestic purposes only. The Property shall not be used for any commercial purposes. All children staying at the Property must be accompanied at all times by their parents, or legal carers. The Owner reserves the right to terminate the Hirer’s stay if they or members of their party display unreasonable behaviour or excessive noise, cause nuisance to other parties or damage to the Property, or if the number of persons occupying the Property exceeds the maximum stated.  This Booking is granted by the Owner to the Hirer for the Rental Period and is not intended to create the relationship of Landlord and Tenant between the parties. The Hirer is granted the right to occupy the Property for the holiday period specified but the Hirer has no right to remain in the accommodation after this time and shall not be entitled to any statutory security of tenure.

RIGHT OF ENTRY 

The Owner reserves the right to enter the Property at reasonable times to inspect the Property and carry out both emergency repairs and normal maintenance including gardening etc., or at anytime if there is cause for concern that the Booking Conditions are being broken.

PETS 

Pets, where accepted, must always be kept under control and supervision.  They must not be allowed on the furniture or in the bedrooms. Please ensure that the gardens are cleaned of their mess before your departure. If you or any member of your party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in the Property, nor can we accept any responsibility for any subsequent health reaction. 

SMOKING 

Smoking is not permitted on any part of the Property.

WIRELESS BROADBAND

 Where a wireless broadband service is provided it is intended that this service is primarily for email, downloading small files and “surfing” and should only be used for legal uses.  Excessive downloading of very large files will be chargeable. Please note that the broadband speed at the Property cannot be guaranteed.

HIRER’S RESPONSIBILITIES 

The Hirer is responsible for the Property and is expected to take all reasonable care of the furniture, pictures, fittings and other contents and shall leave them in the same state of repair and condition at the end of the rental period as at the beginning.  All equipment, utensils etc must be left clean, and the Property must be left clean and tidy at the end of the hire period. 

CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER

 Except where otherwise stated in these Booking Conditions the Owner shall be liable for any change or cancellation which is a result of unusual and unforeseeable circumstances beyond its reasonable control; for example, breakdown of domestic appliances, plumbing, wiring fire, flood, exceptional weather conditions, epidemics and invasion of pests.

DESCRIPTIONS 

Whilst every effort is made to ensure the accuracy of the Property details, all statements are made in good faith and are for guidance only. Photos, maps and floor plans are for illustrative purposes only.

BED LINEN AND TOWELS

 Bed Linen and Towels are provided. Bedding is not supplied for cots or travel cots.  Towels must remain inside the Property and should not be used as beach towels.  If you are staying in a Property for two weeks or more, bed linen and towels will be changed and a light clean throughout the Property.

TANNING PRODUCTS 

Tanning products can stain towels and bed linen and we request that wherever possible products are only applied in a bathroom, are not applied before going to bed and are thoroughly removed from hands after application.  A charge may be applied if stains on linens and towels cannot be removed and the items have to be discarded.

REFUSE COLLECTION 

It is the Hirer’s responsibility to make sure no rubbish is left in the Rental Property at the end of their stay.  Black and green bins are collected by the local authority on an alternate fortnightly basis.

RETURN OF PERSONAL BELONGINGS 

In the event of any items being left in the property We will attempt to locate, package and post the items back to You, but return cannot be guaranteed. 

CHARGING ELECTRIC CARS 

Hirers wishing to charge an electric car must request permission before doing so. There will be a charge of £20 per full charge.

DATA PROTECTION 

The Owner are Data Controllers of all Personal Data provided by You. The Owner can process such Personal Data , for the purposes of processing and administering your Booking. The Owner  will comply with the Data Protection Legislation and any directions issued by the Information Commissioner in the processing of such Personal Data.